FrequentlyAskedQuestions

You can book directly through our website by clicking "Book Now", or contact us via WhatsApp or phone. We respond to all booking requests within 1 hour during business hours.

We recommend booking at least 7 days in advance for guaranteed availability, especially during peak season (April-October). For large groups or coaches, 2-4 weeks notice is ideal.

Yes! Subject to availability, we can accommodate same-day bookings. Contact us via WhatsApp for the fastest response.

For bookings under €500, no deposit is required. For larger bookings, we may request a 25% deposit to confirm your reservation.

We accept bank transfer (IBAN), credit cards (Visa, Mastercard), iDEAL (Netherlands), and cash payments. Corporate clients can request invoicing.

More than 7 days before: 100% refund. 3-7 days before: 50% refund. Less than 48 hours: No refund. Special circumstances are considered case by case.

No hidden fees. Our quote includes the driver, fuel, insurance, and applicable taxes. Tolls and parking fees may be additional for long-distance trips - these are always disclosed upfront.

Our fleet includes: Mercedes E-Class & S-Class sedans, Mercedes V-Class VIP vans, Mercedes Sprinter minibuses, Mercedes Tourismo coaches, Setra touringcars, Van Hool 60-seaters, Dobbeldekker, and a luggage box truck for tours.

Yes! All our vehicles have free WiFi, premium air conditioning, USB charging ports, and reclining seats. Coaches also include refrigerators and entertainment systems.

Yes, we have wheelchair-accessible options. Please mention this when booking so we can assign the right vehicle and provide the lift system.

Absolutely. Visit our depot in Amsterdam by appointment, or request photos of the specific vehicle for your booking.

All our drivers hold professional CCV passenger transport licenses, have minimum 5 years experience, speak English, and many speak Dutch, German, French, or Arabic.

Many of our drivers know Amsterdam and the Netherlands very well and can share local insights. For dedicated tour guides, we can arrange certified guides at an additional cost.

Yes, our service includes waiting time at stops. For extended waits (4+ hours), please mention this when booking.

We are based in Amsterdam but service all of the Netherlands, Belgium, Germany, France, and beyond. International tours can be arranged.

Yes! Airport pickups are one of our specialties. We track your flight and meet you at arrivals with a name sign.

Absolutely. We offer customized multi-day tours across Europe. Tell us your itinerary and we will plan everything including overnight stops.